Special Order Tracking for Lumber and Building Material Supply Centres
If you are like many lumber and hardware stores, you probably order in special items for your customers. A special set of doors or certain type of hardwood floors that you don't regularly keep in stock, but that one specific customer wants to buy from you.
In HardwarePOS, when you attempt to sell these non- stocking items at the point of sale, a special order pop-up window will appear automatically, asking if you would like to special order the item. You will be able to specify the different options, so that every detail of the order is stored in the system. In most retail stores, the person taking the order is not necessarily the same person who orders the items from the supplier, receives stock when it arrives or delivers the goods to the customer.
Track your Special Order from Start to Finish.
Avoid mistakes by having Windward HardwarePOS track your special order through the entire process, storing the choices your customer has made and any special notes, so they never have to be re-entered. The system will remind the right person that the item needs to be ordered, set aside for the customer upon arrival and schedule the delivery. Special labels can be printed upon receipt and attached to the item, ensuring that it doesn’t end up in regular stock.
Tracking orders in this way will help ensure the right product gets ordered and delivered to the right customer.
